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Services

Across industries, companies try to increase their bottom line by balancing cost and revenue, often cutting costs and services if they believe this will result in a net revenue gain.

But when leaders want to separate their company from their market competition and gain long-term market share by opting to invest in excellence, the results can be dramatic:

  • A recession-proof brand
  • Unrelenting customer demand
  • A more profitable business model

Painted Light partners with businesses interested in providing a consistent, high-quality experience to every customer. We work exclusively with brands that seek to embody excellence, set themselves apart to gain market share, and craft an image synonymous with service.

Your brand is your business. Creating excellence is ours.

Customer Experience Evaluations

At Painted Light, we believe that excellence is everything. We work with our clients to attain excellence in the customer experience, enhance your corporate image, and promote long-term brand loyalty.

Through an in-depth evaluation process focusing on improving the customer experience at every touchpoint, Painted Light works with investors and executives to identify opportunities to exceed the expectations of their most discerning and influential guests. We engage with our clients to experience their products and services, and subsequently pinpoint areas where the standard of excellence is not met. We develop plans for addressing areas that fall short of the standards sought by our clients. Our advisors assess the operations, policies, and procedures that led to missed opportunities for excellence, and work with your team to craft effective solutions to address them.

"Excellence Team" Development

Painted Light works with clients with consumer-facing businesses, especially in the travel and tourism, hospitality, entertainment, and retail sectors, to develop internal “Excellence Teams.” Made up of employees and executives across your staff who are empowered to ensure excellence in the customer experience, the structure of an Excellence Team is uniquely customized to the specific nature of the business and its services and products, and is based on the premise that companies should have employees that can “Lean Into Yes” whenever possible. In developing an Excellence Team, we seek to identify those employees who share an ability to proactively identify areas to improve your customers’ experience, and empower them with the knowledge, training, and authority to exceed the expectations of your most discerning customers.

Operations Stress Testing

Businesses that hold themselves to a standard of excellence have customers who expect an even higher standard. These discerning customers are often highly influential, and their perception of your brand can have a direct impact on the success of your business. Painted Light works with our clients to strengthen their operations and proactively identify and address potential risks. 

With an eye for excellence, Painted Light offers operational stress testing to our clients, during which we push the limits of customer service, and become the demanding customers that pose both a risk and an opportunity for our clients. By employing these rigorous evaluations, we go beyond the basics to expose cracks within your company’s customer-facing operations before they impact your image or bottom line, and use what is learned to find opportunities to excel.

Brand Management and Risk Assessments

Your brand is your company’s most valuable and fragile asset. Painted Light takes a proactive, comprehensive approach to strengthening your public image, looking at every aspect of our clients’ organization and operations to identify ways to build your reputation for excellence, and also mitigate risks that may pose a legal, operational, competitive market, public relations, or regulatory threat.

Conference Facility Reviews

In the course of our work, we see that some of the most luxurious brands and properties are many times lacking excellence in key areas of the customer experience. This reflects poorly on event hosts, and leaves attendees with a bad taste in their mouth about both the conference facility and the event organizers.

For trade associations and corporations hosting conferences, a positive attendee experience is essential and can impact brand loyalty and membership in the association. Painted Light scrutinizes potential conference venues with an eye for excellence, evaluating potential properties for our clients to ensure that the facilities and the experience of attendees will meet the standards of the host organization. We may attend other conferences at the venue to witness the level of service, talk with attendees to assess their level of satisfaction, and personally review the customer experience of the venue and its associated services to make recommendations on the right fit for our clients and their guests.

“Every brand has a choice: whether they are going to strive to simply meet their customers' expectations or work to surpass their customers' wildest dreams, and in the process grow their company’s market share. At Painted Light, we partner with companies that embrace a standard of excellence, and assist in the work necessary to achieve it.”